Terms and Conditions

Terms & Conditions

BULBOL CRYSTAL

1. Introduction

These Terms & Conditions (“Terms”) govern the use of the website https://bulbolcrystal.com/ and the purchase of products through it by any buyer (“Buyer”, “you”). By placing an order, registering an account, browsing the site, or using any of its services, you confirm that you have read, understood and accepted these Terms, the Preliminary Information Form, and the Distance Sales Agreement (collectively, the “Agreement”) in electronic form.

These Terms are issued in accordance with Consumer Protection Law No. 6502 and the Regulation on Distance Contracts of the Republic of Türkiye.

2. Parties

Seller:

Trade name: BULBOL CRYSTAL DANIŞMANLIK TURİZM VE GIDA İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ
Address: Yakuplu Mah. Mareşal Fevzi Çakmak Cad. İnşaat No: 71 İç Kapı No: 1, Beylikdüzü / İstanbul, Türkiye
Tax Office / Tax No.: BEYLİKDÜZÜ / 1881063691
Phone: +90 534 821 78 90
Email: [email protected]
Website: https://bulbolcrystal.com/

Buyer: The natural person whose name, delivery address, billing address, phone and email details are entered at checkout. By placing an order, the Buyer declares that the information provided is accurate and complete.

3. Subject

These Terms govern the sale and delivery of crystal glassware, porcelain, glass and home decor items (“Products”) ordered by the Buyer through the Seller’s website. The basic characteristics of each Product — including material, dimensions, set contents and packaging — are stated on its product page at https://bulbolcrystal.com/ and form an integral part of the Agreement.

Please note: Minor variations in shape, color, bubbles or finish are natural characteristics of glass and crystal manufacturing and are not considered defects.

4. Orders and Acceptance

An order placed through the website constitutes an offer by the Buyer to purchase the selected Products at the price and on the terms shown at checkout. The Seller reserves the right to accept or decline any order in whole or in part.

An order is confirmed when the Buyer clicks the confirmation button at checkout.
The Agreement is concluded electronically at the moment of confirmation.
The order summary page and the order confirmation email form an integral part of these Terms.
If payment is not completed or is rejected by the bank, the Seller has no obligation to deliver and the order may be cancelled automatically.
If a Product becomes unavailable after the order is confirmed, the Seller will notify the Buyer promptly and refund any payment within 14 days. An equivalent alternative may be offered, which the Buyer is free to accept or decline.

5. Price and Payment

All prices are in Turkish Lira (TRY) and include VAT unless stated otherwise.
Prices displayed on the website may be changed at any time; the price shown at the time the order is confirmed applies to that order.
Payment is made online by credit or debit card through a secure online payment service.
Card details are processed by the licensed payment service provider and are not stored by the Seller.
Where installment options are offered, the applicable terms are displayed at checkout.

6. Delivery

Dispatch time: Orders are shipped within [2–4] business days of payment confirmation, and in any case within 30 days of the order date.

Estimated delivery time: [7–12] business days after dispatch.

Shipping fee: Calculated for each order according to product price, quantity and product category. The fee is shown separately at checkout before payment and is paid by the Buyer.

Delivery area: Türkiye / international shipping.

The Product is delivered to the address specified by the Buyer through the carrier, within the times stated above. Delivery is made to the Buyer or to a person present at the stated address. The Seller is not responsible for delays caused by incorrect or incomplete addresses, or by force majeure events beyond its control. Risk of loss passes to the Buyer on delivery.

If the Seller cannot deliver within 30 days, the Buyer may terminate the Agreement and receive a full refund.

7. Inspection on Delivery (Fragile Goods)

Products are fragile. The Buyer must inspect the package in the presence of the courier before signing for it. If the package is damaged, crushed, opened or leaking, the Buyer must:

Not accept the delivery, OR
Have a damage report (tutanak) prepared by the courier
Notify the Seller immediately at [email protected] or +90 534 821 78 90

The Buyer’s statutory rights regarding defective goods remain reserved.

8. Right of Withdrawal

The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the date the Product is delivered, without giving any reason and without penalty. For orders containing multiple products delivered separately, the period starts when the last product is delivered.

The right of withdrawal, its exceptions, the return procedure and refund terms are set out in detail in the Return & Refund Policy page, which forms an integral part of these Terms.

9. Defective Goods

The Buyer’s rights concerning defective goods under Consumer Protection Law No. 6502 — including repair, replacement, price reduction or termination, and the statutory warranty and liability periods — are reserved. The Buyer must notify the Seller of any defect without delay. Variations inherent to glass and crystal manufacturing, as described in Section 3, are not considered defects.

10. Buyer’s Obligations

The Buyer confirms that they:

Have read the Preliminary Information Form and accepted it electronically
Have provided accurate delivery and contact information
Will inspect and receive the Product in accordance with Section 7
Will use the Product in accordance with its intended purpose and the manufacturer’s instructions

The Buyer is responsible for any loss or damage occurring after delivery, except where caused by the Seller or the carrier.

11. Seller’s Obligations

The Seller undertakes to:

Deliver the Product free of defects, in accordance with the stated specifications and within the stated period
Notify the Buyer promptly if a Product becomes unavailable and refund any payment within 14 days
Offer an equivalent alternative where possible, which the Buyer is free to accept or decline
Retain electronic records of the Agreement as required by law

12. Intellectual Property

All content on https://bulbolcrystal.com/ — including text, images, product photographs, logos, designs, layouts and software — is the property of BULBOL CRYSTAL or its licensors and is protected by applicable intellectual property laws. No content from the website may be copied, reproduced, distributed or published without prior written permission from the Seller.

13. Personal Data and KVKK

The Buyer’s personal data is processed for order fulfillment, invoicing, delivery and legal compliance, in accordance with the Seller’s Privacy Policy and KVKK Disclosure Text available on the website. Payment card data is processed solely by the licensed payment service provider and is not stored by the Seller.

14. Complaints and Dispute Resolution

Complaints and disputes are first handled directly between the Seller and the Buyer. The Buyer may send a complaint to [email protected] or call +90 534 821 78 90, and the Seller will respond promptly and seek an amicable settlement.

If no agreement is reached, the dispute is referred to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) at the Buyer’s place of residence or the Seller’s place of business, within the monetary limits announced annually by the Ministry of Trade, under:

Consumer Protection Law No. 6502
Law on the Regulation of Electronic Commerce No. 6563

Compensation for any damage is settled through the Seller’s online store platform.

15. Governing Law and Jurisdiction

These Terms and the Agreement are governed by the laws of the Republic of Türkiye. The courts of Türkiye have jurisdiction over any dispute not falling within the competence of the Consumer Arbitration Committee or the Consumer Court.

16. Changes to These Terms

The Seller reserves the right to amend these Terms at any time. The version in force at the time the order is confirmed applies to that order. Buyers are encouraged to review these Terms periodically. Continued use of the website after any change constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid one that reflects the original intent as closely as possible.

18. Contact

For any questions regarding these Terms & Conditions:

Email: [email protected]
Phone: +90 534 821 78 90
Address: Yakuplu Mah. Mareşal Fevzi Çakmak Cad. İnşaat No: 71 İç Kapı No: 1, Beylikdüzü / İstanbul, Türkiye
Website: https://bulbolcrystal.com/

Seller: BULBOL CRYSTAL DANIŞMANLIK TURİZM VE GIDA İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ
Tax Office / Tax No.: BEYLİKDÜZÜ / 1881063691